03STATUS · ACTIVE

Mono Desk

Multi-channel AI customer service for SEA SMBs

▸ Summary

Unifies inbound chats from 7 channels (Shopify, Instagram, Discord, Facebook, WhatsApp, Zalo, web widget) into one inbox, auto-replies via a GPT-4o agent grounded in the merchant's catalog, and escalates to humans when confidence drops.

▸ Highlights

Confidence-routing layer that escalates to humans on refund/cancel keywords, repetition, or sensitive topics.
Auto-captures phone/email leads from natural conversation.
Vietnamese-first localization with EN/JA/KO/ZH on the roadmap.
Embeddable storefront widget so the same agent lives wherever the customer talks.

← Back to projects